Refund policy

Return & Refund Policy

Due to the nature of our fulfillment process, we do not accept physical returns. All sales are processed and shipped directly from our suppliers.

Damaged, Defective, or Incorrect Items:           If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at robs-shortlist@outlook.com. Include your order number and photos of the issue, and we'll make it right — whether that's a replacement, a refund, or store credit, depending on the situation.

Order Cancellations:                                      Orders can be cancelled within 24 hours of placement. After that, your order may already be in processing and we may be unable to cancel it.

Refunds:                                                      Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider.

Questions?                                                    Reach out to us at                                          robs-shortlist@outlook.com —                      We're happy to help.